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Terms and conditions

§1 Preliminary Provisions

  1. The EatMeNow online store, available at eatmenow.net, is operated by Andrzej Gowin under the business name PYSZNE I ZDROWE Andrzej Gowin, registered address: Jana Kazimierza 46/LU1, 01-248 Warsaw, Poland, correspondence address: Jana Kazimierza 46/LU1, 01-248 Warsaw, Poland, NIP: 9372707195, REGON: 388001792.
  2. These Terms and Conditions are addressed to both Consumers and Entrepreneurs using the Store and define the rules for using the online store and the terms and procedures for concluding distance Sales Agreements with the Customer via the Store.

§2 Definitions

  1. Consumer – a natural person entering into an agreement with the Seller within the Store, where the subject of the agreement is not directly related to their business or professional activity.
  2. Seller – a natural person conducting business under the name PYSZNE I ZDROWE Andrzej Gowin, registered in the Central Registration and Information on Business (CEIDG), NIP: 9372707195, REGON: 388001792.
  3. Customer – any entity making purchases via the Store.
  4. Entrepreneur – a natural person, legal person, or organizational unit not being a legal person, to whom a separate act grants legal capacity, performing business activity on their own behalf and using the Store.
  5. Store – the online store operated by the Seller at the internet address eatmenow.net.
  6. Distance Contract – a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, using exclusively one or more means of remote communication up to and including the moment of contract conclusion.
  7. Terms and Conditions – these Store regulations.
  8. Order – the Customer’s declaration of intent submitted via the Order Form, directly aimed at concluding a Sales Agreement for a Product or Products with the Seller.
  9. Account – the Customer’s account in the Store, containing data provided by the Customer and information on orders placed by them.
  10. Order Form – an interactive form in the Store enabling the placement of Orders, particularly by adding Products to the Cart and specifying the terms of the Sales Agreement, including delivery and payment methods.
  11. Cart – a software element of the Store, in which selected Products for purchase are visible, with the ability to determine and modify Order details, especially product quantities.
  12. Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.
  13. Sales Agreement – a product sales contract concluded between the Customer and the Seller via the online Store. Depending on the product characteristics, it may also mean a service agreement or a contract for specific work.

§3 Contact with the Store

  1. Seller’s email address: pyszneizdrowe.pl@gmail.com
  2. Seller’s bank account number: 41 1020 1055 0000 9102 0620 4657
  3. The Customer may contact the Seller using the addresses and phone numbers listed above.
  4. The Customer may contact the Seller by phone between 10:00 AM and 5:00 PM.

§4 Technical Requirements

To use the Store, including browsing the Store’s assortment and placing orders for Products, the following are required:

a. A device with internet access and a web browser such as Google Chrome

b. An active email account

c. Cookies enabled

§5 General Information

  1. To the maximum extent permitted by law, the Seller shall not be liable for disruptions, including interruptions, in the functioning of the Store due to force majeure, unauthorized actions of third parties, or incompatibility of the Store with the Customer’s technical infrastructure.
  2. Browsing the Store’s assortment and placing orders does not require setting up an Account.
  3. Prices in the Store are provided in Polish zloty (PLN) and include VAT (gross prices).
  4. The total amount payable includes the Product price and delivery costs (including transport, delivery, and postal service fees), which are communicated to the Customer during the Order process and at the time of concluding the Sales Agreement.
  5. For subscriptions or services with an indefinite duration, the final price is the total amount for the billing period.
  6. If the nature of the subject of the Agreement makes it impossible to reasonably calculate the final price in advance, the method of price calculation, delivery, and other fees will be provided in the “Delivery and Payment” section of the Store.

§6 Order Placement Rules

To place an Order:

  1. Select a Product and click “Add to Cart” (or equivalent);
  2. Complete the Order Form with recipient and delivery address, select delivery method, and provide billing information if different;
  3. Click “Buy and Pay”;
  4. Choose a payment method and pay within the designated time frame, subject to §8 point 3.

§7 Delivery and Payment

  1. Delivery methods:a. InPost courier serviceb. InPost Parcel Locker
  2. Payment methods:a. Przelewy24 online paymentsb. Card payment: Visa / Mastercard
  3. Online payments via card are processed by Stripe.
  4. Detailed information is available on the Store’s website.
  5. For non-Consumer Customers, the risk of accidental loss or damage passes to the buyer upon transfer to the carrier.
  6. The Store may restrict payment methods or require prepayment from non-Consumer Customers regardless of the payment method or Sales Agreement status.

§8 Execution of the Sales Agreement

  1. The Sales Agreement is concluded upon the Customer placing an Order via the Order Form.
  2. After placing the Order, the Seller confirms receipt and acceptance via email, which constitutes the Sales Agreement.
  3. If the Customer chooses bank transfer or card payment, they must pay within 3 calendar days, or the Order will be canceled.
  4. The Product is dispatched as stated in the “Delivery and Payment” section, via the method selected.
  5. The delivery period begins upon the Seller’s account being credited.
  6. Delivery is available within the EU.
  7. Delivery costs are shown in the “Delivery and Payment” section and during the ordering process.

§9 Right of Withdrawal

  1. Consumers may withdraw from the Sales Agreement within 14 days without reason.
  2. The period starts upon receiving the Product.
  3. For multiple Products delivered separately, it begins upon the last item’s delivery.
  4. For subscriptions, it starts from receiving the first Product.
  5. Withdrawal requires submitting a withdrawal statement within the 14-day period.
  6. The statement may be sent via email or mail to the addresses in §3; a template is provided in Appendix 1 but is not mandatory.
  7. The Seller confirms receipt via email if the statement is submitted electronically.
  8. Consequences:a. The contract is considered void.b. Refunds are issued within 14 days, excluding non-standard delivery methods.c. Refunds use the original payment method.d. Refund may be withheld until the Product is returned or proof is provided.e. The Product must be returned within 14 days.f. The Customer bears return costs.g. The Customer is liable for diminished value from improper use.
  9. No right of withdrawal exists for:a. Custom-made or personalized productsb. Sealed goods that cannot be returned for hygiene reasons once openedc. Items inseparably mixed with othersd. Services completed with consent before withdrawale. Perishables or items with short shelf life

§10 Complaints and Warranty

  1. Only new Products are sold.
  2. Complaints are based on the Civil Code warranty rules.
  3. Complaints must be submitted in writing or electronically to addresses in §3.
  4. The Seller will respond within 14 days; otherwise, the complaint is considered accepted.
  5. Products should be returned to the address in §3.
  6. The Store does not offer warranties; if provided by the manufacturer, claims may be submitted to authorized service centers.
  7. For non-Consumer Customers, the Store’s liability for defects is excluded under Article 558 §1 of the Civil Code unless defects were fraudulently concealed.

§11 Alternative Dispute Resolution

  1. Information on out-of-court dispute resolution is available at local Consumer Ombudsman offices or on UOKiK’s website:
    • http://www.uokik.gov.pl/spory_konsumenckie.php
    • http://www.uokik.gov.pl/sprawy_indywidualne.php
    • http://www.uokik.gov.pl/wazne_adresy.php
  2. Consumers may:a. Apply to a permanent consumer arbitration court for dispute resolutionb. Apply for mediation at the Provincial Inspectorate of Trade Inspectionc. Seek free legal aid from a consumer organization or ombudsman

§12 Personal Data in the Online Store

  1. The data administrator is the Seller.
  2. Personal data is collected for the purpose of Sales Agreement execution and, with consent, for marketing.
  3. Data recipients:a. Delivery partners (courier/postal)b. Payment operators (if used)
  4. The Customer has the right to access and correct their data.
  5. Providing personal data is voluntary but required to conclude a Sales Agreement.

§13 Final Provisions

  1. Contracts are concluded in Polish.
  2. The Seller reserves the right to amend the Terms for valid reasons (e.g. legal or service changes). Customers will be notified at least 7 days in advance.
  3. Polish law applies in matters not covered by the Terms.
  4. Consumers may use the EU ODR platform: http://ec.europa.eu/consumers/odr/

Appendix No. 1

Withdrawal Form Template

(complete and send this form only if you wish to withdraw from the contract)

To:

PYSZNE I ZDROWE Andrzej Gowin

Jana Kazimierza 46/LU1, 01-248 Warsaw

pyszneizdrowe.pl@gmail.com

I/We() hereby withdraw from the contract for the sale of the following goods:

– Order date() / receipt date()

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if submitted in paper form)

– Date

() Delete as appropriate